Frequently Asked Questions
Click on a question to see the answer.
Q: What is an email discussion list or group?
An email discussion list or group is a collaborative, electronic communications tool.
It allows any member of your group to send an email to all other members simultaneously.
Q: Why should I use an email discussion list?
Email discussion groups:
- Improve internal communications
- Facilitate remote project collaboration
- Foster expertise sharing on a specialized subject
- Enhance discussions
- Provide customer support
- Train students or employees
- Raise awareness of timely issues
- Increase volunteer participation and donations
- And more....
Q: Who uses email discussion groups?
Email discussion groups are used by:
- Nonprofit fundraisers
- Project management teams
- Community groups
- Religious organizations
- Volunteer coordinators
- Committees
- Task groups
- Athletic teams
- Product managers
- Schools and training centers
- Telecommuters
- Virtual work teams
- Support groups
- State, Local, and Federal Government
- Citizens' groups
- Politicians and campaign managers
- Musicians and entertainers
- And others....
Q: Is it difficult to create an email discussion group?
No, it's easy to create an email discussion group with DiscussThis.
You can set up your account and start using it in minutes.
Q: Do I need to know html or other programming languages to use DiscussThis?
No, you don't need any special technical skills to use DiscussThis.
You only need a computer with access to the Internet to set up, manage, and track your list.
All administrative and technical functions are performed for you automatically including member sign ups, unsubscribes, and message bounces.
Q: How do I get people to join my discussion group?
People join your discussion list by responding to an invitation that you send them through DiscussThis or by signing up on your website.
Q: How much does DiscussThis cost?
DiscussThis costs just $10 for every 50 active list members (with a $20 minimum) each month.
List set up is free for your first five lists. If you create more than 5 lists, you will be charged a $5 set up fee for each additional one.
Searchable archives are optional and cost an additional $5 per list monthly.
There is no charge for the use of your own custom domain name.
Q: Do I have to download software to use DiscussThis?
No, there's no software to download. You can manage and monitor your email discussion list wherever you have web access.
Q: What is the maximum size of messages allowed?
Members may send messages as large as 1 Mb at a time.
Q: What is a digest version?
A digest version is a compiled group of messages sent once a day or once every 20 messages (whichever comes first).
Some discussion group members prefer to receive messages less frequently and may request a digest version.
Q: Will emails be saved so members can browse through and read them anytime they want?
Yes, if you opt to have your list archived, your members will be able to browse by date and conversation (thread).
Q: Can anyone join my discussion group?
No, only people who you invite and/or approve to be in your group can join. If someone tries to sign up using the Group Sign-Up Form that our service generates for you, then either you or another moderator that you authorized must approve that person before they are added to your group.
Q: Can I use my own custom domain name instead of discussthis.com?
Yes, you can use your own custom domain name at no additional cost.
In order to use your own domain, you must own and have administrative control over it. You will first need to create two forwarding aliases on your email server. We will send you specific instructions in an email.
Once you have these aliases set up, you perform the self test to verify that your custom domain and aliases are working properly. After that, you may start using your list with your custom domain name.
Q: Do you scan messages for viruses before forwarding them to my members?
Yes, we scan all emails for viruses before forwarding them.
Q: Why do my list members have to confirm?
We use double opt-in confirmation to verify list members' email addresses and their desire to be on your list. This minimizes the chance of someone who doesn't want to be on your list being added to it.
Q: Can I send messages to a group without permitting members to email all other members?
No, for "one-way" communication such as email newsletters, we suggest you use our other email solution, MailerMailer.
Q: Can I decide who joins my list and what messages go through?
Yes, you can set up a private list that requires member and message confirmation from you or a moderator.
Q: Can group members search for and read previously sent messages?
Yes, if the list administrator chose to archive messages, members will be able to search through previous emails by:
- Author
- Subject
- Or Contents
Q: Can I set up multiple lists within my account?
You may create multiple lists once you upgrade your free 14-day trial to a regular, paid account.
Q: Will you send an invoice or billing statement to me?
No, we don't send invoices or billing statements. However, you can go online and view your current and previous invoices at any time.
Just login, go to My Account, and then click Billing Invoices.
Q: What can I do with a free trial account?
Your free 14-day trial allows you to test out our service by creating one discussion group with up to 100 members.
When you upgrade your account, you may:
- Create multiple lists with as many members as you need
- Sign up for optional message archiving
- Use your own domain name
Q: What are the benefits of upgrading my account?
When you upgrade your account, you may:
- Create multiple lists with as many members as you need
- Sign up for optional message archiving
- Use your own domain name
Q: If a member doesn't accept my invitation, can I resend it?
We automatically send a follow-up invitation a day later, and a final one in three days. (The limit of invitations per recipient is three as sending additional requests would open up your list to spam email blocking issues.) This process eliminates the chance of a member being added to your list inadvertantly. We cannot automatically activate members who do not accept your invitation to join.
Q: Do you have a non-profit rate or government rate?
DiscussThis was designed to be a cost-effective discussion group hosting service for non-profits, government agencies, educational institutions and businesses alike. In fact, a very large portion of our customers are actually non-profits. The rates shown in our Pricing page reflect the discounted prices we are able to provide to all of our customers, so we do not have an additional discount for non-profits.
We invite you to try DiscussThis out for free. If you are looking for a very intuitive and easy-to-use discussion group hosting service, DiscussThis is one of the best on the market.
Q: How do I view the files that are posted within a list?
In order to view the files that are posted within a list, you must log into the archive section of that list. From there, click on the link, "Files associated with list" to veiw all files that are within the list.
Q: How do I add files to a list for member to view?
In order to add files to a list for members to view, first, select the list that you would like to add the files to. In the "Manage List" section, select "List Settings" and scroll to the bottom of the page. Next, click on the "Add files to list" link. From there you can browse for the file to add and continue. Note: max file size: 10Mb



